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Privacy Policy

Collection of Personal Information

Happimami and its group companies (including HM Group Limited), values our customers and respects your privacy. We collect information about you in our shop, through our websites and social media (including but not limited to Facebook, Instagram, WeChat and Whatsapp), in an effort to improve your shopping experience and to communicate with you about our products, services, contests, promotions and VIP loyalty program. As described in this policy, your personal information will be collected, processed, used and transmitted internationally by us. In certain circumstances we may provide your personal information to third parties that provide services on our behalf or with whom we have partnered in order to offer a particular product or service, subject to their agreement to abide by the terms and conditions of this privacy policy. Happimami does not sell, share or trade customers personal information collected online with third parties except the above circumstances. You may exercise your choices about how we collect and use your information consistent with this policy at any time. However, in some cases of you don't provide personal information, you may not be able to use all of the functions of Happimami websites or enjoy some of the rights in our loyalty program. For example, if you do not provide sufficient information, we will be unable to process your orders and arrange delivery. 

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from Happimami 
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with the services and information offered through our website and which you request
  • Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a member on Happimami website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information by using the unsubscribe function within the electronic marketing material.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on Happimami website.

Security of Your Personal Information

Happimami ensures that all information collected will be safely and securely stored. We protect your personal information by: 

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorized computer access
  • Securely destroying your personal information when it's no longer needed for our record retention purposes

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Happimami website. In exceptional circumstances Happimami  may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Happimami  is committed to complying with the Privacy Act and the National Privacy principles.