1. Do I need to register before purchase?
No register is needed, but we highly recommend you to register, as it can speed up the check up process and use member privilege or coupon.>> Member Privilege
2. Can you explain the shopping process?
1.Pick your wished product with the correct size and colour, then add to shopping cart
2.You may continue to shop. Once the shopping is done, you may register as member and check out
3.Choose your payment method and make the payment. It is not necessary to have Paypal account to process checkout.
4.You will receive confirmation email once payment is done (You will receive order# as confirmation!)
3. What’s the shipping method and fee?
HK Customer:We will send out the parcel by SF Express, free delivery of SF pickup service at SF Centers/ SF Stores/ EF Locker or delivery to residential/ commercial address will be offered for purchase over HK$350. For details of each methods, please click below link to check.>> Details Delivery Fee
Macau Customer:We will use SF express for delivery. Free delivery for purchase over HK$350.
Taiwan Customer: We will use SF Express for delivery .Free delivery for purchase over HK$500.
Overseas Customer: We will use DHL/UPS/EMS/HKPOST for delivery
(Due to different area, please check with us for related postal fee)
4. How to pay?
Paypal/ Credit card (All over the world):
We accept VISA , Master, American Express , Union Pay, Paypal，all pay thur Paypal Inc. We guarantee the process save and fast, and we will not record any of your information.
Bank Transfer (Only for Hong Kong & Macau):
You can use bank transfer. You only need to choose this option when you process the checkout. Please settle the bill and submit the payment slips to us within 3 working days.
Method to submit Bank payment slips:
Once transfer is made, you may send the bank slip to us via your registered account at our website/ Whatsapp/ Facebook Inbox.
5. When can I receive the parcel?
The order will be sent in 3-5 business days after payment is made. Once it is mailed, we will notify you via email! If you placed order on Sat/ Sun/ Public Holiday, will count the day after. We will keep the order for 3 business day. If payment can’t make within 3 business, we will cancel the order automatically. If you know you can’t make the payment within the mentioned period, please contact us for further needs.
If order included “Per-order” or “Korea Group” Product, we will let you know if they are ordered successfully in certain period. If we can’t provide the products in time, we will inform you.
6. If received products have problem or want to exchange size, what should I do?We have return policy. We do provide best after sales service, please click below link for further info.